A National Presence with a Regional Approach

At First Rate our team identifies unique problems facing your default or REO inventory, such as location, disposition, and value. Then we game plan strategies and customize an approach that coordinates efforts to protect and preserve your asset. As an industry leader, we feel it is up to us to set the benchmark for great service. It is always our goal to act as your ambassador within communities protecting your brand at all times.

Vision

First Rate Field Services strength and success relies on the empowerment and accountability of our team. Through this, we are constantly innovating, building and leveraging our technology and expertise to usher in a new generation of field services.

Mission

First Rate Field Services looks to build and improve community economies by sourcing local businesses to complete work whenever possible. We select the most qualified professionals within the communities where our preservation services are needed to not only help improve the condition of a client’s property but to add commerce to neighborhoods where we work. We have developed a reliable and trustworthy reputation within the communities where we do business, lending to our credibility as a first-rate provider of Field Services. These contributions to our communities bolster local economies and in turn, help boost overall property values in the area. Through these contributions, we can garner the highest possible return for our clients. Within our company, we strive to implement a diverse culture where all opinion matter, small or large so that the functioning of the company can be surrounded by the collaboration and creativity of our team. Through breakout sessions and daily team brainstorm reviews, we are able to encapsulate the ideas of our employees which help run the brain of the company.

Our History

We are a new generation of preservation. Founded in 2009, we started as a boots on the ground operation providing mortgage field services to the greater St. Louis area. Since then we have expanded to a nationwide footprint. We are proud to maintain a get-it-done attitude along with our blue-collar mentality. Over the years our goal has remained the same; to provide great service.

Too often have we heard of the client’s woes and how you couldn’t get a phone call or email returned when needing to speak with your preservation company. The unreliable gaps in communication resulted in missed deadlines and lost dollars. Knowing there was a better way to do business, First Rate got its start.

Since our inception, our company has grown by following a simple rule; be transparent, open, and available to our clients. Through this, FRFS has been able to create a custom experience tailored to individual needs.

Every executive at FRFS has spent time on the customer service and vendor relations section of our Industry. We feel knowing the ropes from the ground up is paramount to the structure and culture of our company.

EXECUTIVE BIOGRAPHIES

Meet Our Executive Staff

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MARK KLEIN

CEO | Founder

COTY ROWAN

COO

CHAD J. RULO

VP of Operations

MICHAEL COLOMBINI

EVP Business Development

COLLIN HARBOUR

SVP Business Development

CARRIE WETZEL

Director of Finance

What Sets Us Apart

First Rate Field Services is a full-service property preservation company with a boots-on-the-ground approach for lenders, servicers, mortgage bankers, and asset managers to preserve and protect properties at every stage of the default process.

 

We pride ourselves on taking the guesswork out of property preservation services. As your one-stop shop for field services, we do it all. Our field experts perform everything from, but not limited to, checking occupancy, securing your asset after a debtor has vacated the premises, ordering and overseeing repairs and coordinating with brokers to tackle the marketing of a saleable property. All field service work is handled in the most efficient and cost-productive manner to help turn your property assets around as quickly as possible.

 

We provide regulatory-compliant default and REO management solutions, which we tailor to your unique needs. Clients have used our custom-designed software to increase productivity, reduce labor costs and eliminate expensive errors in the process. Our goal is to help you perfect and streamline operations so you can save time and money.

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Our Guarantee

We guarantee above standard SLA’s, below standard pricing, and a thorough quality of work. We guarantee accountability across the board.

Communication Through Technology

Our approach is to be proactive, not reactive. We always stay a step ahead by creating and advancing technology to fit our clients needs.

Compliance Driven

Our Quality Control and Risk Management Program is designed to mitigate risk in the field and keep information secure while being in constant compliance.

Direct to Field

We recruit and work directly with independent contractors; there are no middlemen and no tiered networks. FRFS goes direct to the field. This ensures higher quality and lower risk for client assets.
First in Field Services | Contact First Rate Today